Refund Policy – OutfitsY2K.com

At OutfitsY2K.com, we want you to love every purchase you make with us. However, we understand that sometimes things don’t work out as planned. That’s why we offer a fair and transparent refund policy to ensure your shopping experience remains enjoyable and stress-free.

Returns & Refunds

If you are not fully satisfied with your order, you may request a return within 14 days of receiving your items. To be eligible for a return, products must be unused, in their original condition, and with all tags and packaging intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will be automatically applied to your original payment method within a few business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

Non-Returnable Items

For hygiene and safety reasons, certain categories such as intimate apparel, swimwear, and earrings cannot be returned. Gift cards and final sale items are also not eligible for refunds.

Exchanges

Unfortunately, we do not offer direct exchanges. If you would like a different size, color, or item, we recommend returning your purchase for a refund and placing a new order through outfitsy2k.com.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either through a replacement or a full refund.

Shipping Costs

Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as sending the wrong item or a damaged product). Original shipping fees are non-refundable.

Order Cancellations

Once an order has been placed and confirmed on outfitsy2k.com, it cannot be canceled or modified. Please ensure that all details are correct before completing your purchase.